All orders placed on our site are made to order and are sent out with DPD Local within 3-5 working days. You will receive an email, or a text message, once your order has been dispatched. You will then receive another email, or text message, the following morning giving you a one hour time-slot of when to expect delivery. If the day and time isn't convenient you will be given a number of alternative options such as leave in a safe place, leave with a neighbour, deliver to your nearest pick-up shop, or you can change the delivery date to a day when you are going to be at home.
Please try your best
to be at home to receive your order (which will arrive in 2-4 boxes) on the first delivery attempt
, this is because picture frames are very fragile, and the more they are in and out of delivery vans, the more likely they are to get damaged.
If for any reason any of your frames arrived damaged then please let us know within 48 hours by emailing us on firstname.lastname@example.org
We will need photos of the damage, information on the size of the frames that were received damaged, and a photo of the box in which they came in to allow us to claim off our couriers. Once we receive the photos and the information we require we will replace the frames to the same specifications as the originals.Shipping charges
At present we only deliver to the UK mainland. Delivery is free to any UK mainland address excluding the Scottish Highlands and Islands where there is a charge of £7.95 for the Scottish Highlands, and £11.95 for the Scottish Islands and this is indicated at the checkout. To avoid any confusion our courier classes the following postcodes as either the Highlands or Islands of Scotland. This is for pricing purposes only and is not intended to be geographically correct. Unfortunately these extra charges are beyond our control. If your postcode is listed below you must select this option at the checkout to cover delivery charges. If for some reason you miss this at the checkout we will send a PayPal invoice to cover these charges before we ship your order.
Scottish Highlands £7.95 per delivery and includes postcodes: AB30-38, AB43-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-17, PH18-26, PH30, PH31-41, PH49-50.
Scottish Islands £11.95 per delivery and includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.